Terms and Conditions

Booking / Payment Conditions

  1. Payments for courses can be made by debit/credit card or cash. All payments are non-refundable except at the sole discretion of Poolskool.
  2. New bookings for weekly courses will incur a deposit equivalent to the fee for one lesson. Payment will then be taken by Us during Payment Week from You or from payment details previously provided.
  3. Please notify Us immediately if You do not want payment to be made. The full price of the course will be taken unless You have made alternative arrangements for payment with Us in advance of Payment Week. If payment is declined or if We have to chase payment, a £5.00 administration fee will be charged to You.  If You ask Us to vary our Payment terms We reserve the right to charge an administration fee of £3.00 for each payment processed.
  4. You consent to the processing, by Us, from time to time of personal data of You for the purposes of enabling Us to continue to provide products, services and associated customer support.  In relation to all such processing of your personal data, We agree to comply with our obligations under the Data Protection Act 1998, including the obligation to take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to such personal data.
  5. If You are leaving Poolskool, We require a half terms notice. Please inform Us via email if You are leaving. If We are not informed, payment for the next term will be taken automatically during Payment Week as notified to you in accordance with these Terms and Conditions.
  6. All details of term dates and prices can be found on our website www.poolskool.com.

General Conditions

  1. PoolSkool will always try and ensure You have the same swimming instructor throughout your course. If this is not possible, a replacement instructor will be provided.
  2. In exceptional circumstances where We are unable to get a replacement instructor, or the pool is inoperable, We will either give a refund or arrange an alternative lesson.
  3. As PoolSkool is open 7 days a week (in term times only) it is advisable to contact your instructor directly if You are unable to attend your lesson. Please ask for your instructors contact number at the beginning of your course. If there are any other problems, please email Management at admin@poolskool.com.
  4. If You are more than 15 minutes late to a lesson, We will presume that You will not be attending. If You do turn up late, then the lesson will have to finish on the scheduled time. This is for the benefit of the other customers.
  5. It is the responsibility of You to ensure that your child goes to the toilet and does not eat before the lesson. Therefore, should an accident happen, You will be held responsible, and You will be charged the resulting cost if the pool has to be shut down for cleaning. All teachers have a key to the toilet. The toilet is situated in the house, via access through the front door. Turn left as You go in and the toilet is the last door on the right.
  6. If You have a sickness bug, please allow 48 hours before returning to swimming, to avoid the risk of passing on the bug to other customers using the pool.
  7. At all times You are and remain responsible for your child and their safety and welfare.  Parents are required to accompany children and remain present through the duration of all lessons.
  8. It is your responsibility to ensure your child walks at all times to and from and around the pool, particularly taking care in wet and icy conditions, to secure the safety of themselves and all other users of the pool and surrounding area.
  9. You must not enter the pool unless your teacher is present.   If You arrive early and there is no-one present, please be patient and make yourself comfortable in the outside seating area.  If it is raining, We advise You to wait in your car.  If your teacher has still not arrived and your lesson should of begun, please contact them directly or alternatively contact Management.
  10. To the fullest extent permitted by applicable law, We accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the use of Our pools and the related facilities whether due to acts or omissions by Us or our servants, agents or any other person or entity. We recommend that You do not leave valuables unattended.
  11. If We are liable to You for any reason (other than death or personal injury arising from our negligence), our liability will be limited to £100